http://www.philstar.com/business/2014/04/07/1309878/accent-matters-philippines-acquiring-70-india-call-centers
India is losing 70% of all incremental domestic business process outsourcing (BPO) businesses, particularly call centers, estimated to be worth $30 billion in foreign exchange earnings. Most of this business is moving to the Philippines as Filipinos have a more neutral English Accent. The Philippines also has a large amount well educated and English Speaking Graduates. Only 10% of Indian Graduates are employable as 30% of Filipino Graduates are employable. Revenue was up 17% as these companies were doing better in the Philippines. The reason for this is because customers prefer talking to someone who easily speaks English with a neutral accent. If all goes right 4.5 Million Filipinos could be employed by 2016.
The idea of calling a call center in India sounded interesting to me as this is something I've had to deal with. Many people all over the world have an accent. Sometimes it's easy to understand as it can also be hard to understand. Regardless if we have an accent or not we all have to communicate with each other somehow.
I found it interesting that the Philippines actually has English Speakers with an accent easy to understand. It makes me wonder why we have call centers in India in the 1st place. If we would have known this fact about the Philippines would we have not outsourced our businesses to India in the 1st place knowing we could avoid a call that is impossible to understand? I find also interesting that the Philippines is in Asia. When you think of Asia you don't usually think of English.
I definitely agree with all of this. I think this business move is a very smart idea. Last semester I had a problem with my Dell Computer and had to call customer support for help. It was a rough 2 hours on the phone as I could barely understand their accents. I almost wanted to scream. In the end they thanked me for my patience. Perhaps if were calling the Philippines last semester I wouldn't have been so stressed out with the call.
I'd be more curious to see how this all plays out. Would this hurt India in anyway? Would the Philippines gain strength?
India's Economy would no doubt take a beating. It doesn't help that they have a population of over 1 billion people. What is India going to look like in the next 10 years? Of course the Philippine Economy will be stronger. Are other economies going to be affected by this? If businesses want to use people easy to understand what happens to other people with hard accents to understand? Are these people also going to lose their job to someone who is easy to understand? In the next 20 years will our world look different as we want to understand people as they speak in neutral accents?
Wednesday, April 16, 2014
Monday, April 7, 2014
Blog 8: Raising Kids in a Bilingual Household
Raising Kids in a Bilingual Household - EverydayFamily
Many children today were born and raised in a Bilingual Household. Many people think that there will be much confusion for the children as they hear 2 languages being spoken. That is not true. Children are able to acquire both languages. In fact there are many advantages for children living in a Bilingual Household. Some of these advantages include development of skills such cognitive growth and creativity.
Growing up I knew many who lived in a Bilingual Household as Spanish and English were both spoken. I was curious to know if the friends I grew up with were able acquire both languages without any problems. Of course it never seemed to be a problems and according to the article it's not. In fact I did notice that they certainly did have more advantages for them. As I lived in a border town an argument could be made that they had an easier time finding a job as many businesses were big on Spanish and English speaking.
I find it interesting that living in this type of household isn't a problem. I always did wonder if babies would get confused. I myself did hear a little Spanish but not much in a early years as a child and I never had any problems learning to speak.
I would definitely agree with this article. As I said earlier I saw all of this growing up and its makes sense. I would be interested to learn more about this. I wonder if a child could live in a household where more than 4 languages are spoken.
Many people in this world speak multiple languages. Some are learning more languages. These people seem to have greater opportunities. International Dating/Marriage isn't frowned upon either. So it's possible a Spanish Speaker could fall for a French speaker which would lead to children.
Many children today were born and raised in a Bilingual Household. Many people think that there will be much confusion for the children as they hear 2 languages being spoken. That is not true. Children are able to acquire both languages. In fact there are many advantages for children living in a Bilingual Household. Some of these advantages include development of skills such cognitive growth and creativity.
Growing up I knew many who lived in a Bilingual Household as Spanish and English were both spoken. I was curious to know if the friends I grew up with were able acquire both languages without any problems. Of course it never seemed to be a problems and according to the article it's not. In fact I did notice that they certainly did have more advantages for them. As I lived in a border town an argument could be made that they had an easier time finding a job as many businesses were big on Spanish and English speaking.
I find it interesting that living in this type of household isn't a problem. I always did wonder if babies would get confused. I myself did hear a little Spanish but not much in a early years as a child and I never had any problems learning to speak.
I would definitely agree with this article. As I said earlier I saw all of this growing up and its makes sense. I would be interested to learn more about this. I wonder if a child could live in a household where more than 4 languages are spoken.
Many people in this world speak multiple languages. Some are learning more languages. These people seem to have greater opportunities. International Dating/Marriage isn't frowned upon either. So it's possible a Spanish Speaker could fall for a French speaker which would lead to children.
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